Dispatch Times

Under normal circumstances and provided the items are in stock, orders placed before 11am on a business day are sent the same day. If there are exceptions to this rule then a note will be posted on the homepage. Orders placed between 11-3pm may also be sent the same day depending on order volumes on the particular day, otherwise they will be sent the next business day. Please refer to our shipping times for more delivery info.

 

Returns

If you are not entirely satisfied with your order, any unused items can be returned within 14 days to the following address for a refund:

Divine Shaman
2425 Dundas Street
Vancouver, BC, V5K 1P5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Missing Orders

All orders are fully insured so please contact us should any orders go missing. If a Canada Post inquiry cannot locate an order, a replacement will be sent asap.

 

Cancellations

If you would like to cancel an order please email [email protected] as soon as possible. A full refund will be given for all cancelled orders but please email straight away as orders are dispatched quickly. Refunds can only be given before disptach or upon the orders return.

 

Site Terms & Conditions

By ordering through Divine Shaman, customers accept and agree in full to the following terms and conditions:

All visitors must be at least 18 years of age to enter, view and purchase items from this site. If we find any reason to doubt an individual’s age we will refuse their custom so please, do NOT place orders from this site if you are under 18.

Divine Shaman does not accept responsibility for the use of products listed on this site. All products are sold for external and aromatic use. All displayed information is for educational, historical and scientific purposes only and it is not our intention to condone, promote or incite the ingestion of any substances. All products sold by Divine Shaman are not intended for human consumption. All customers take full responsibility for any circumstances which may arise from the use of products sold on the site by burning them as an incense, taking them internally or any other manner.

By ordering from this site, all customers are confirming that they are over 18 years of age and must assume all responsibility to check and adhere to national and state laws. The customer will be held fully liable for any circumstances which may occur as a result of purchasing, using or misusing any product bought from the site.

It is especially recommended that products on this site should not be used by anyone who is presently taking prescription drugs or is experiencing psychological disorders. Under no circumstance should products be taken if you are pregnant, have high blood pressure, heart or thyroid disease, diabetes, enlarged prostrate, or if taking MAO inhibitors, antidepressants, or any other prescription drug.

 

PRIVACY STATEMENT

– WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing : With your permission, we may send you emails about our store, new products and other updates.

– CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Divine Shaman 2425 Dundas Street Vancouver BRITISH COLUMBIA Canada V5K 1P5
– DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

– PAYMENT

If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

– LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

– SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

– TERMINOLOGY

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same

– COOKIES

Like most interactive web sites Divine Shaman’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use or those people visiting. By viewing this site you are agreeing for the use of cookies on your device.

– COPYRIGHT

Copyright and other relevant intellectual property rights exists on all text and images relating to Divine Shaman’s services and the full content of this website.

– NOTIFICATION OF CHANGED

Divine Shaman reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basisThese terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.